Retention
Expertise in our customers
+1800
employees working
in retention operations
+10
great companies we serve with pride
and always serving their customers
Customer Care Model
OUTBOUND
Strategies
Mailing Management
KPI Management
Quality Management
Strategic Planning
Speech Analytics*
Automation
INBOUND
Strategies
KPI Management
Quality Management
Strategic Planning
Speech Analytics*
Automation
WhatsApp Retention
What is it?
RETENTION services provided through WhatsApp for a differentiated customer care journey, avoiding dissatisfaction due to lack of resolution (return instructions or drawn-out solution periods).
Goal
Serve customers ensuring their satisfaction.
The intent is to include the improvement of customer satisfaction results, recall, open tickets and maintain/improve retention rates of all customers who have mentioned or have a history of cancellation requests, migration, and offer requests.
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