Digital Solutions
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How we are structured
SPEED | PROJECTS | GOVERNANCE
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WhatsApp
Google Assistant
Webchats
Facebook Messenger
Cognitive Service
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Active Voice Bots
Incoming voice bots
Digital IVR
Cognitive service
CTI
Digital solutions
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UX
Customer Success
User Research
Prototyping
Curation
Quality
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Speech Analytics
Mathematical models
Predictive models
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RPA
Customer Focus
CS, UX and Digital Curation of AeC
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CUSTOMER SUCCESS
IVR and BOT Indicators
Flow performance
Customer problems
Ongoing improvement
CUSTOMER EXPERIENCE
Conversational Design
Discovery of opportunities- Conversational pattern
Documentation of flow
Audio recording
Usability watchdog
IVR and BOT CURATION
Monitoring IVRs and BOTs Word training
Flow tests
Digital Monitoring Center
The CMD is a structure that monitors the operation of the various AeC digital solutions, actively, through a dedicated monitoring team, and passively, when the customer gets in touch via email or telephone to report a problem or request.
Customized Reports
- Activation Ruler Control
- Customer Action Control
- Input Channel Control
- Creating Custom KPIs
- Strategy Control
- Activation Cost Control
- Effectiveness Control
- Journey Tracking
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