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Working from Home


Solutions


Advantages

Working from home AeC


83% of respondents would choose a job with a certain amount of flexibility. 80% of participants claimed an increase in productivity and improvement in performance by adopting this modality.

Source: atarde.uol.com.br

The cost of traffic in the country sums losses of BRL 267 billion a year, around 4% of Brazil’s GDP.

Source: valorinveste.globo.com

No geographical restrictions when hiring staff.
63% of companies reported reduced absenteeism.

Source: Global Workplace Analytics

About 70% of companies that adopt the practice of Work from Home are of international origin.

Source: gohome.com.br

The study showed that Brazilians spend on average 1 hour and 20 minutes
commuting (round trip) for the main activities of the day.

70% Improve workers’ quality of life
63% 
Urban mobility
47% 
Talent attraction and retention
36% 
Cutting costs with physical space
33% 
Expenses and productivity increase

Our success

translated into numbers

More than 80% of our operators work from home

Infrastructure

Desktop

Virtual

14,343 active users in the last 30 days

6.142 simultaneous users per day

2.948 simultaneous users on 451 computers

63 operation pools 

3.645 virtual PCs

9.537 CPU cores

236 Terabytes of storage

Our formula

for success


LAYER 1. Infrastructure and technology

TECHNICAL SUPPORT

Help desk chat

Service priority control

Equipment exchange process

Traceability of information

DATA AND VOICE

Home Office Requirements

Equipment / Devices

VDI​​

Log Records

Screen and Voice Recording

Voice and Data Quality

ENVIRONMENT MIRRORING

Usability

Application accesses and URLs

SECURITY

Firewall

Login security

Biometrics

GDPR

Fraud prevention

Audits

LAYER 2. People, processes and management

ADMINISTRATIVE PROCESSES

Document exchange

Feedback and disciplinary measures

Medical certificates

Termination of employment contract

MANAGEMENT AND ENGAGEMENT

Gamification

Self-management

Engagement

Communication

Recognition

Management model

KPI Dashboards

QUALITY MANAGEMENT

Voice and video monitoring**

Speech analytics**

Real-time intervention

ATTRACTING TALENT

Recruitment / Selection

Training

Onboarding

Structure support

Cutting-Edge Internet

Providing funds for Internet and hiring top providers.

Furniture and Equipment

Provision of furniture and equipment for home offices (AeC Notebook).

Maintenance

Maintenance of the items provided to employees and management of exchanges for repairwork.

Logistics Materials

AeC has a contract with “XPTO” to control and deliver the equipment to the employees’ homes.

Access Solution

For remote access (VDI AND VPN), we use the FortClient tool for access validation and user control.

The solution contains two-factor verification and a key sent by email to unlock the machine and work.

In addition, all actions are recorded in user logs.

For users working outside hours, the system has integration that limits user access outside working hours.

SLA. 6hr

DELIVERY TIME
FIXED
EQUIPMENT

SLA. 5hr

DELIVERY TIME
PERIPHERAL EQUIPMENT

Security and Information

McAfee

Imperva

ManageEngine

Crowdstrike

Fortinet

Sonicwall

Cisco

Solarwinds

Microsoft

Endpoint

Rogue

And other tools

Understand how to do this in your business


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