Customer care

Regardless of the business
model, we are prepared to generate value!

100+

customers

17

units

+43k

collaborators

7x

best service company in the country*

* According to Época Negócios 360º

We partner with our customers on their journey of digital transformation

MULTICHANNEL SOLUTIONS • SCREEN AUTOMATION • BOTS • VIRTUAL AGENTS • CUSTOMER JOURNEY

DISRUPTION

Our own software factory, extensive network of partners, and teams dedicated to customer care digitalization.

RECOGNITION

The digital management cycle generates analytics for recognition and career planning of Top Performers.

DEVELOPMENT

In addition to daily feedbacks about quality and performance, both human and digital, we offer customized training for every scenario through ClickDesenvolvimento

MOVEMENT

Integration with Robbyson to generate automatic actions (100% customizable) to ensure the movement of groups.

MANAGEMENT

Daily, weekly, biweekly, and monthly meetings with the team for alignment and the sharing of experiences.

ONBOARDING

Reception and support for new employees, through programs such as Acolher, AFAR, Welcome, among others.

RECRUITMENT AND SELECTION

Machine Learning, Analytics and Big Data to ensure the best fit of our agents with RHight.

BUSINESS STRATEGY

MIS

generation of internal and external monitoring reports and support for the creation of study and review databases.

STRATEGIC PLANNING

definition, implementation and deployment of operational strategies for the medium- and long-term.

TACTICAL CENTER

execution of the strategies and management of the schedules and for the follow-up of online deliveries.

VERTICAL

execution of strategies to leverage the Robbyson tool

AUTOMATION AND PPA

more than 100 professionals generating automation, bots, analytics, AI and other solutions

QUALITY AND DATA SCIENCE

analytics and quantitative and qualitative performance diagnostics of quality and productivity to promote continuous improvement and feed back into the digital development conveyor belt