About
Our 31 years of operation have led us to become the largest customer relationship company in Brazil. We offer customized projects and consulting for customer care and technology, finding the best solution for every kind of business.
Our Vision
Together we will create amazing experiences for your customers. But before we start negotiating, let us show you what is non-negotiable for us.
We are here to bring out the best in everyone. Best of all.
Always focused on Innovation.
Simple is best.
We only enter markets where we know we can make a Significant Contribution.
We are focused. Focus.
We believe in the Mutual Collaboration of our groups.
We do not accept anything that is below par. Level of excellence.
We are Humble and Honest enough to admit our mistakes.
We are Bold enough to change when necessary.
We are Happy with what we do.
History that inspires
Proud to be AeC
Our certifications
Certified since 2001, ensuring quality standards to its processes. The Quality Management System is applicable to the entire company.
ISO 901 proposes the standardization of the organization’s processes to ensure that everyone performs the same activities in the same way. When these standards are put in place, it becomes easier to measure the quality level of the organization’s processes.
AeC has been PROBARE certified since 2008, maintaining its quality in customer service.
The Probare Code of Ethics combines all the legal requirements that must be met by call centers to ensure quality in the services provided to consumers.
The Payment Card Industry (PCI) is an international standard that ensures that a company follows international standards of security and best practices in card operations.
AeC guarantees the security of sensitive data in all financial transactions carried out online via card. This is AeC: Improving processes and transforming customer security!
Our units
Our 31 years of operation have led us to become the largest customer relationship company in Brazil.
We offer customized projects and consulting for customer care and technology, finding the best solution for every kind of business.
18units
07states 11cities