Omnichannel

DATA MANAGEMENT

Ensuring that all your customer service data is in a single place that can be reached at any time, besides offering unified and comprehensive reports.

ORCHESTRATION OF FLOWS AND ACTIVITIES

Orchestration of interactions and flows predefined for the service with the creation of automatic triggers for repetitive activities that can be optimized.

SOCIAL MEDIA SUPPORT

Management of information, feeds, and comments in social networks with the ability to more accurately carry out customer service and track customer satisfaction.

USER-FRIENDLY AND USUAL FRONT END

This is a simple, easy-to-use tool that contains all the information needed by the operator during the service and that can be integrated with the CRM that is already in use or may use the one offered by the tool itself.

CONTACT ROUTING

Ability to route the customer service to various types of channels and trigger it when it is not available by scheduling service appointments.

INTEGRATION WITH LEGACY SYSTEMS

Bring customer information from your legacy system to the operator’s screen, integrating it with CRM, and many other integrations to assist the operator and our customers.

CONTACT TRACKING

Logging and monitoring of all information contained in the service environment, ensuring security and ease in locating activities for control or audits.

Points of Contact

Customers with more security; Greater accessibility; Fast service; Rules of Belonging; Easy scalability; Faster operators; Simultaneous services; Seamless communication with the customer; Unified information; Forwarding of customer to various channels; Follow-up of Activities and Timeline.